Telkom deflect charges

Telkom deflect charges

JAKARTA (JP): The East Jakarta chapter of the state-owned
telecommunication company, PT Telkom, has denied allegations that
the office sells one telephone line unit to a number of
customers.

"The company gives one line unit only to each customer. It is
quite impossible for the company to sell one number to many
customers," I Nyoman Punia, head of the chapter, said over the
weekend.

Punia's remark was made in response to public complaints
accusing the company of providing one line unit for many
customers and of improperly installing connection equipment on
some telephones.

Punia also gave tips for customers who claim to repeatedly
receive wrong connections. The most important thing to do,
according to him, is to clearly inform the caller they have
dialed the wrong number and then ask what number and address they
are trying to reach.

"If the caller dials again the recipient should inquire how
they obtained that number so as to check whether the caller dials
the right number," he said.

"You should tell the caller not to make another call unless he
or she is sure that the number is the right one," he said.

Punia said that people who repeatedly receive a great number
of wrong calls are invited to report it to the nearest
telecommunications office. (mas)