Standard Chartered replies

Standard Chartered replies

In reference to Mr. Adrianus Hiung Tjung's letter Convenience
may not be the answer (The Jakarta Post, Sept. 25) about the ATM
Bersama service, may I, on behalf of the personal bank division
of Standard Chartered Bank, at the very onset apologize for the
inconvenience that he experienced.

In an attempt to convince him that we are indeed aware of the
random rejection of transactions in the ATM Bersama network and
are attempting to completely revamp the system interface issues,
please be advised that a recent modification in both our host
software and the network settings have helped to reduce such
rejection by more than 100 percent.

Please note that our Direct Banking team monitors the
transaction level as well as rejections on a daily basis. These
efforts have indeed succeeded in reducing error rates to an
insignificant level during September 1997. Our aim is to
eradicate this menace completely.

While Standard Chartered Bank is indeed sparing no effort in
providing its customers with a standard of service that is "world
class", please appreciate that the Bersama network is an
independent entity of which the bank is a member.

Hence, we may witness stray situations where the network fails
to transmit the transaction details, an issue over which the bank
has no direct control.

Please, however, note that these technical issues are being
closely reviewed at regular meetings that member banks conduct
with the management of the network in a bid to resolve rejections
comprehensively.

FARHAD D. IRANI

Head of Personal Banking

Standard Chartered Bank

Jakarta Branch