Standard Chartered Bank responds

This refers to the letter from Mr. Adrianus Hiyung Tjung that appeared in The Jakarta Post on June 20, 2000. We have since investigated the matter, and following a meeting between Mr. Tjung and officers from the bank, the issue has now been resolved to his satisfaction.

We regret the inconvenience faced by Mr. Tjung and have taken appropriate measures to ensure that there is no repetition of such an incident in the future. At Standard Chartered Bank, we value customer feedback that allows us to continually improve our service levels.

A. HALIM MAHFUDZ

Communications & External Affairs Manager

Standard Chartered Bank

Jakarta