Special address for public complaints

Special address for public complaints

JAKARTA (JP): The city administration has set up a special
post office box for people to freely lodge their complaints on
public services provided by its employees.

Governor Sutiyoso, who introduced PO Box 0008, Jakarta 10900,
said it was being launched as part of his office's efforts to
implement massive reforms across the administration to meet the
public's expectations about the quality of the city's services.

"It's also a response to the public's demands for reforms," he
told city officials in a meeting Wednesday.

The administration hopes that all activities related to public
services could be monitored and later improved through people
using the mail box, Sutiyoso said.

All people are invited to write letters of complaint about
public services as well as illicit conduct by city officials, he
said.

"Any city official found guilty should not be surprised if he
or she has to face serious punishment," the governor told
reporters yesterday.

All letters mailed to the post office box should contain the
writer's name and full address, he said, but did not disclose
whether senders should also attach a copy of their identification
cards.

According to city public relations official Azwar, all letters
sent to the address will be handled by a special team, called the
Commission on Reform Control and Supervision, led by deputy
governor for development affairs Abdul Kahfi.

The team set up June 12 by Sutiyoso is charged with cleaning
up the city administration from any practices of corruption,
collusion, cronyism and nepotism.

The commission is required to regularly report their findings
and the public information to the governor.

Within 10 days of the team's establishment, 37 officials were
fired for violating regulations and codes of conduct and 214
others were sanctioned for misconduct.

Of the 214 disobedient employees, 27 were demoted, eight had
their salaries slashed, 14 were given an official notice of poor
performance, 69 were given a less stern written reprimand and the
remaining 96 officials were warned verbally. (ind)