Sony Ericsson service

I have had a bad experience buying a Sony Ericsson product and dealing with the company's after-sales service.

I had my new T-610 cellular phone for only three days when I realized its time and date were not accurately functioning -- it constantly reset itself even after I set it again many times. This meant I couldn't use my alarmed organizer function properly. I brought it back to PT. Tirta Graha Mas (TGM) on the ground floor of Roxy shopping mall for repairs on Dec. 30, last year. They told me they couldn't fix the phone on the same day and I was advised to come back two or three days later.

Later I called them up but TGM confirmed they couldn't do anything to fix the phone and they promised me a swap, delivering a new one in three to four weeks. I waited again, periodically contacting them in case they surprised me with an earlier delivery, but I always got the same answer: "The new one has not come yet."

The last call I made to TGM was on Jan. 28, 2004, after a long-four-week wait. Again they couldn't confirm me when "the swap T-610" would arrive. Even when I called up the Sony Ericsson call center, no one could confirm this and my call ping-ponged around various departments.

I am still waiting for the professional service Sony Ericsson should provide its customers with. This is very disappointing after-sales service from an internationally well-known brand.

JULHANDIARSO
Bekasi, West Java