Singapore Airlines' service

Singapore Airlines' service

I would like to express my appreciation to Singapore Airlines
for their exemplary service in attending to the repair of my
damaged suitcase. I boarded SQ 409 from Chennai to Singapore on
March 24 and then took the connecting flight SQ 152 to Jakarta
March 25 morning. Upon arrival at Cengkareng Airport in Jakarta I
found that my brand new (softcase) suitcase had arrived with the
zip undone but the lock intact. Apparently the zip had given way.
The ground staff at the unloading point had wrapped a plastic
roll around it to hold the suitcase intact.

I promptly reported the damage at the Baggage Claim Department
of Singapore Airlines at Terminal D and it was duly recorded. The
ground staff there were very helpful and cordial. Upon inspection
I found the contents of the suitcase intact and told them so.
They said that the suitcase would be collected for repair that
very same afternoon itself (it was a Sunday !) which they did!
The suitcase was duly returned on Tuesday -- repaired and good as
new!

I am really impressed with SQ's service.

VATSALA SIVASUBRAMANIAN

Jakarta