Singapore Airlines responds

Singapore Airlines responds

We would like to respond to Robert Eskapa's letter sent to The
Jakarta Post.

We are very sorry that Robert Eskapa is unhappy with the fare
of tickets that he purchased for his parents to travel from
London back in December 2003.

It is correct that some airlines transportation and service is
priced differently in different countries. Published fares, which
are fares accepted by all carriers, are set by IATA, and governed
by the national carrier of the country.

The fare that Eskapa later had checked was a special fare
between London and Singapore. We are very sorry that Robert
Eskapa had not known about this fare, neither did his agent
inform him before the tickets were issued. Eskapa is welcome to
consult us should he need to inquire about our fares in future.

As to his query on Krisflyer mileage, we would like to explain
that our award program is exclusively for the benefit of the
passenger who has enjoyed our service. The program is not
designed for the party or individual purchasing the passenger's
ticket. We ask Eskapa's understanding in this.

Again we regret deeply that Robert Eskapa had been incorrectly
informed about the fare. Despite his unhappiness, we sincerely
hope we will have the chance in welcoming him on board our flight
again and restore his faith in Singapore Airlines.

CHAN CHEE CHONG
Commercial Manager Indonesia
Jakarta