Siemens after sales service

I bought a Siemens M35i three months ago in Roxy Mas, it's new and has a guarantee card. In the second month, it often turned off by itself. It never was dropped, or got wet. One day the battery was suddenly depleted although I had just charged it the night before for two hours. I went to the PT Dian Graha Service Center in Butik Ponsel, Sudirman. They admitted that there was something wrong with the main board. They promised to fix it in a month without any compensation or exchanging it with a new unit during this one month waiting period.

As a customer, I feel disappointed because I have been left in the lurch. I don't have any quick and reliable means of communication for one month. I thought by choosing a great name like Siemens, I could have a more reliable mobile phone and good after-sales service but it turns out that I was wrong. I want PT Dian Graha to be responsible for its products and the service to the customers.

E.S. RACHMAN

Jakarta