SIA apologizes

SIA apologizes

We refer to Panaia's letter Singapore Airlines (The Jakarta
Post, Sept. 23).

We have carried out an investigation into the loss of his
sunglasses while traveling to New Jersey.

We sincerely apologize that our ground handling agent at the
Soekarno-Hatta Airport had failed to follow up with Panaia after
he reported the loss. We take this matter seriously and have
taken the issue up with the manager in charge in the ground
handling agent. They will take the necessary corrective measures
to ensure prompt and proper follow up on matters raised by our
customers.

GLORY HENRIETTE, Executive Assistant, Public Relations,
Singapore Airlines, Jakarta