Shangri-la Hotel clarifies

Shangri-la Hotel clarifies

With regard to the letter entitled Theft at coffee shop,
published in The Jakarta Post on Dec. 15, 2001, the management of
Shangri-la Hotel Jakarta wishes to clarify matters as follows.

On Dec. 4, 2001, one of the hotel's guests in the Coffee
Garden restaurant reported that he had lost his laptop, which he
put under the table while he was at the buffet. At that time the
Coffee Garden restaurant was very crowded as it was
coincidentally the time for breaking the fast.

Wastu Widanto, the hotel's senior manager, said the hotel was
greatly concerned by the report that one of its guests had lost
his personal property. We were well aware that the guest wanted
to get a quick response from the hotel, so we played back the
video recording from the surveillance camera located in the
restaurant. At that time the situation was very hectic, making it
impossible to identify all the parties involved. Within an hour
of receiving the report, hotel security guards accompanied the
man to the police station and helped him to wrap up the necessary
official police report.

The hotel's management has also phoned the guest concerned
several times to follow up on the incident. We appreciate that
this incident has made him furious. In this regard, we would like
to emphasize how important it is to always keep our personal
belongings with us in public places.

For our guests' convenience and security, the hotel's
management has deployed additional plainclothes officers to
cooperate with the hotel's security guards during the peak hours
in the hotel area.

WASTU WIDANTO

Senior Manager

Shangri-la Hotel Jakarta