Sempati Air explains

Regarding Mr. Hasjim's letter (Jan. 13, 1997), we would like to express our regret for the inconvenience Mr. Hasjim experienced when trying to check-in at City Check-in Terminal Senayan Jan. 6, 1997.

We could not accept Mr. Hasjim's request to check in due to the company's check-in regulation stating that passengers with discounted tickets are not allowed to check-in at any city check- in terminal.

Passengers carrying tickets with student fare, teacher fare, and such other discounts are subject to the regulation. The regulation is meant to avoid ticket misuse and to create a faster check-in process.

Passenger with discounted tickets can still block his or her seat at the city check-in terminal, get a dummy boarding pass, and free transportation to the airport. He or she can only get his or her boarding pass at the airport check-in counter after showing an ID card. The seat will be released if the passenger doesn't show up until 45 minutes before boarding time.

We would like to apologize since our staffs didn't inform you well enough on the policy. We hope this information could be understood by all of our passengers.

RIMA NOVIANTI

Corporate Communications Manager

Sempati Air, Jakarta