Satisfied customer

Satisfied customer

In January I remitted US$6,000 from my UK bank to my Tabungan
Plus account with the BNI in Kebayoran Baru, Jakarta. The
exchange rate at the time was varying but I had assumed it would
be in the 6,000 to 8,000 region. I returned to Indonesia in March
and discovered that the dollars had been converted at Rp 4,000 to
the dollar. I was naturally concerned and rather assumed that I
would be writing you a letter of complaint.

On March 21 I telephoned my BNI branch and I asked to speak to
the manager. I was given a Mr. Budi Santoso and explained the
problem in very halting Bahasa Indonesia. Mr Santoso said he
would look into it.

On March 23 Mr. Santoso told me that he had referred the
matter to his head office. On the following day, one of his
staff called to say that BNI accepted that a mistake had been
made, that the rate should have been Rp 7,350 to the dollar and
that they would refund the difference. Note that 7,350 is higher
than the rate of 7,100 quoted by the Post for the day the deposit
was made. On March 25, the amount owed was deposited in my
account. Also deposited was interest on the amount unpaid at
relevant BNI TaPlus interest rates -- I had been intending to
inquire about this but only after receiving the main sum owed for
fear of appearing too greedy!

I would like to commend BNI, and Mr. Santoso, for the
professional (and honest) way in which they dealt with the
matter. To be frank, I do not know how I could have dealt with
the problem if they had not done so in such a businesslike
manner.

IAN BARTLETT

Jakarta