Satelindo's so-called service

Satelindo's so-called service

On Feb. 12, I was attending a reception and wanted to meet a
friend later in the evening at the Grand Hyatt Hotel. I tried to
contact my friend with my mobile phone when I realized that they
had blocked my phone.

Not only did I miss meeting my friend, but I was also unable
to make some other important calls. The next day my secretary
found out that Satelindo blocked my phone even though they failed
to send me a bill, which meant I was unable to settle my account.

Would it not be proper to contact customers if their bills
have not been paid? If you did this, you might find out that the
shortcoming was on your side.

Until now, I still have not received my bill for December 2003
or January 2004, which I had to pay anyway in order to unblock my
phone. A Satelindo customer service employee promised to send me
a fax of the bills before I paid them, but we never received the
fax.

URS WUTHRICH
Jakarta