Satelindo snags

Satelindo snags

It is nice to have Satelindo Direct outlets in Jakarta since
their prices of cellular phones are very cheap compared to other
retail hand phone outlets in Jakarta. But I wish to comment on a
few drawbacks of your retail outlets.

Satelindo Direct has advertised a couple of times in The
Jakarta Post regarding a special offer on Ericsson, Nokia and
Motorola hand phones; believe me, the prices were really very
cheap. I decided to buy the Motorola 8700 series. I visited one
of the Satelindo outlets in Jakarta. But to my surprise when I
got there, the lady at the sales counter told me that they still
had not received the stock for the Motorola 8700 series.

I left the place thinking they might have the stock in another
one or two days. But since then I have checked with them a dozen
of times over the past two weeks, and they still do not have the
stock.

Please try to clarify if possible:

1. If you people do not have stock for a particular hand phone,
what on earth makes you advertise that product?

2. If you advertise a product like the Motorola 8700 series when
in fact you do not have it in stock, please make sure all your
employees at the Satelindo Direct outlets have some idea of when
the particular model will be available for sale, since most of
your retail outlets had no idea about this.

3. To have a good reputation and name it is very necessary for
you to have good customer service apart from the cheap price
factor. And I am very sorry to say that few of your outlets that
I have visited really care much for their valuable customers.
Anyway, best of luck, and I hope to see some good changes in the
near future.

DEEPAK S.M.

Jakarta