Satelindo service

As GSM Satelindo subscriber No. 46194 I have been experiencing bad service. In May my cellular phone was disconnected by Satelindo. Upon inquiry, its customer service told me that I had not paid my January 1996 telephone bill. I informed them that I had paid that bill against their receipt No. 00800-014874. Rather surprisingly, Satelindo did not have a record of all released bills and receipts. So, I had to fax them the document. Less than 30 minutes afterwards my phone was operational again.

The July bill mentioned a reconnection fee. Again I called customer service. They explained that since the telephone had been disconnected, it needed reconnecting and there was a charge attached, notwithstanding the fact that the mistake was with Satelindo. The customer service officer also said that should I still feel dissatisfied I could write a letter to Satelindo.

At the same time there was a reading on my phone that I had to pay the January bill within one week, otherwise it would be disconnected. I am ready for this.

In the era of global competition of cellular phone operators, I wonder if there is any benefit in subscribing to GSM Satelindo with services as described above.

Satelindo's customer service has been unable to solve the above problem since May. It is perhaps time for its board to assist in coming to grips with the problem and to improve on its services.

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