Satelindo billing

It has been astonishing to note that after receiving Satelindo's notice they are processing GSM customers' bills with more care and accuracy. But despite this, I have received a statement of my monthly bills which includes additional roaming charges to Austria, Belgium and Jordan. This has created an impression that Satelindo does not really care about what is happening because till this day I have never visited those places. How, then, can I be charged for such services?

Moreover, the bill which I received says that till July 3 I hadn't paid my previous pending bills. Although I had personally visited their office in the Artha Graha premises and produced the original paid bills on the same day, they sent me the bills again saying they had not yet been paid.

This problem has been going on for a long time, and they still do not have the proper remedies to solve it. I urge Satelindo to take care of these minor matters if they really want to be one of the top GSM companies in Jakarta.

PRAVEEN K.

Jakarta