Satelindo apologizes

Satelindo apologizes

I am writing in reference to the letter Satelindo snags which
appeared in The Jakarta Post on May 24.

On behalf of Satelindo Direct, I would like to profoundly
apologize to Mr. Deepak for the unfortunate situation in which he
found himself.

Satelindo Direct is an exclusive chain of hand phone
retailers, dedicated to making it easier for consumers to buy
Satelindo products and services. Our philosophy is best expressed
in our five star commitment (1) competitive prices, (2) wide
choice, (3) fast activation, (4) genuine product and (5)
convenient locations.

As our customer commitment makes clear, our intention is to
deliver a wide range of cellular services, not just the best
value for money prices.

As part of Satelindo Direct's commitment, sales and service
staff are participants in intensive customer training, on an
ongoing basis.

The Satelindo Direct concept has been enthusiastically
welcomed by the marketplace as judged by the response the stores
are receiving. Not surprisingly, after only six weeks of
operation, some problems have occurred which we are in the
process of resolving.

It is certainly not our intention to advertise products which
are not available. It seems that, momentarily, demand has
exceeded supply and additional stocks have been hastily imported.

It is always our intention to satisfy our prospective clients.
Therefore, if Mr. Deepak could call me on 5153531, I will
personally see that he gets his Motorola 8700, delivered to his
office or home within the next four days.

We would like to thank Mr. Deepak for his letter to The Post.
Customer feedback is greatly appreciated and is instrumental in
improving our services to all prospective and actual customers.

MARIO CARDINALI

Executive Marketing Director

Satelindo, Jakarta