Satelindo apologizes

I am writing in reference to the letter Satelindo snags which appeared in The Jakarta Post on May 24.

On behalf of Satelindo Direct, I would like to profoundly apologize to Mr. Deepak for the unfortunate situation in which he found himself.

Satelindo Direct is an exclusive chain of hand phone retailers, dedicated to making it easier for consumers to buy Satelindo products and services. Our philosophy is best expressed in our five star commitment (1) competitive prices, (2) wide choice, (3) fast activation, (4) genuine product and (5) convenient locations.

As our customer commitment makes clear, our intention is to deliver a wide range of cellular services, not just the best value for money prices.

As part of Satelindo Direct's commitment, sales and service staff are participants in intensive customer training, on an ongoing basis.

The Satelindo Direct concept has been enthusiastically welcomed by the marketplace as judged by the response the stores are receiving. Not surprisingly, after only six weeks of operation, some problems have occurred which we are in the process of resolving.

It is certainly not our intention to advertise products which are not available. It seems that, momentarily, demand has exceeded supply and additional stocks have been hastily imported.

It is always our intention to satisfy our prospective clients. Therefore, if Mr. Deepak could call me on 5153531, I will personally see that he gets his Motorola 8700, delivered to his office or home within the next four days.

We would like to thank Mr. Deepak for his letter to The Post. Customer feedback is greatly appreciated and is instrumental in improving our services to all prospective and actual customers.

MARIO CARDINALI

Executive Marketing Director

Satelindo, Jakarta