Samson's weak removal service

Samson's weak removal service

On Sept. 6, Samson Movers Company was supposed to pack and
move our furniture from Kemayoran to Kuningan, based on an
agreement with Andre, its removals manager.

After a week of phone calls with him, he showed up with five
workmen at 4 p.m., instead of at 12 noon as agreed, with lame
excuses and minus tools (luckily my husband had a box of tools).
Andre, after surveying the furniture in the apartment, estimated
that it would take about two hours at most to complete the
packing.

Hopefully, the whole process of unpacking at the new place
would be finished by 9 p.m.

They started to pack but finished as late as 11 p.m. Many
times my husband had to lend a hand because of their obvious
ineptitude at dismantling some of the furniture, which one would
have expected professional movers to be able to handle with ease.

We preceded them to our new place; they were supposed to catch
up with us within 30 minutes at that late hour. We kept in touch
with Andre who, every time he spoke, would say they were quite
near. To cut a long story short, it appears he was lying all the
time and his drivers didn't know how to get to Kuningan. They
showed up at 3:30 a.m. on the next day without Andre, and wanted
to unload the furniture and leave without unpacking.

It was only after my husband threatened not to pay them at all
that they unpacked, reassembled the furniture and finished at 7
a.m. We paid half the bill as we were very unhappy at Samson's
service and wanted to complain to the management.

The second day we found a few items missing (a carpet,
standard lamp, etc.) and many items broken. I called the company
to complain and was transferred to the manager, Wijono, who
claimed, rudely, that he had no knowledge of the matter, the
whole thing had been done behind his back and Samson bore no
responsibility for what had happened.

My husband spoke with him later and he, Wijono? promised that
he would sort it out. Five days later he tried to avoid my
husband's calls and absolved Samson from responsibility, turning
the whole thing into a personal argument, never once expressing
his regret, although we had in our possession an official receipt
from Samson. When my husband told him that the law would force
Samson to make redress he went berserk, swearing.

Clearly Samson Movers management fell miserably short in their
professionalism, credibility and customer care.

ROHAYU KUTEP
Jakarta