Refund for converter box

Recently I wrote to The Jakarta Post with a complaint that I had concerning obtaining a refund for a converter box I had received from Indovision. After you published my letter, I immediately received a call from the director of sales and marketing. When he telephoned, he had all my records immediately available. It was determined that the problem was twofold and was immediately cleared up to the satisfaction of both parties.

I am still a subscriber to Indovision, and appreciate the action taken by them to clear up this matter.

NORMAN SCHMIDT

Tabanan, Bali