Ratelindo's service disappointment

As a telecommunication service company, Ratelindo identifies customer satisfaction as its top priority. But my experience with this company's service has been disappointing.

I have already read numerous complaint letters in newspapers about the company's service. Ignoring these rumors, though, I decided to register with the company on July 24.

Usually it takes three days (maximum) for an installation after registration. They only installed mine on July 31 because I got angry and called them almost every day.

It was irritating when my friend, who lives in the same house (but different room), got her telephone line quicker. She had registered two days later, on July 26, and the technician came the next day.

On Saturday, Aug. 2, after returning from work at 4 p.m., I discovered that my telephone was not functioning. On Monday I called customer service and an assistant promised to have the line fixed.

Three days later, there was still no sign of a technician. Whenever I called Ratelindo to ask when they would fix the telephone they always gave me the same answer: "Please wait, your name has been put on a list. We will contact you soon."

On Aug. 9, two technicians arrived, checked the connection and informed me that the antenna was on the wrong setting therefore the SSU (the component box) had failed. They removed the telephone's connection cables saying they would return on Monday with a new one.

On Aug. 12, after two weeks without a telephone connection, I called customer service again but only blamed each other and could not resolve the situation.

I am greatly disappointed. Ratelindo's service is unprofessional and I have lost money, time and energy in the process. I really regret becoming a Ratelindo customer.

JULITA KANIHATU

Jakarta