Ratelindo's service disappointment

Ratelindo's service disappointment

As a telecommunication service company, Ratelindo identifies
customer satisfaction as its top priority. But my experience with
this company's service has been disappointing.

I have already read numerous complaint letters in newspapers
about the company's service. Ignoring these rumors, though, I
decided to register with the company on July 24.

Usually it takes three days (maximum) for an installation
after registration. They only installed mine on July 31 because I
got angry and called them almost every day.

It was irritating when my friend, who lives in the same house
(but different room), got her telephone line quicker. She had
registered two days later, on July 26, and the technician came
the next day.

On Saturday, Aug. 2, after returning from work at 4 p.m., I
discovered that my telephone was not functioning. On Monday I
called customer service and an assistant promised to have the
line fixed.

Three days later, there was still no sign of a technician.
Whenever I called Ratelindo to ask when they would fix the
telephone they always gave me the same answer: "Please wait, your
name has been put on a list. We will contact you soon."

On Aug. 9, two technicians arrived, checked the connection and
informed me that the antenna was on the wrong setting therefore
the SSU (the component box) had failed. They removed the
telephone's connection cables saying they would return on Monday
with a new one.

On Aug. 12, after two weeks without a telephone connection, I
called customer service again but only blamed each other and
could not resolve the situation.

I am greatly disappointed. Ratelindo's service is
unprofessional and I have lost money, time and energy in the
process. I really regret becoming a Ratelindo customer.

JULITA KANIHATU

Jakarta