Pulogadung ticket scalpers

On Friday, April 10, 1997, both of us (TN and SP), went to the Pulogadung Terminal to take a trip to Salatiga. When we arrived at the terminal, two men in white confronted us.

We refused to buy tickets from them, but they still didn't leave us alone. One of the men followed SP and kept tugging her arm. Finally, we were led to one of the ticket counters.

Our first option was a bus ticket on the PO Tunggal Dara line priced at Rp 8,000 per person. We paid with a Rp 20,000 bill but did not get our change of Rp 4,000.

Then, when we had a closer look at our tickets, they had been issued for PO Nantungga instead. Its route was way off from the one we wanted.

We made inquiries at the counter, but the female ticket vendor responded in an abusive manner. We then turned to an official of the Traffic and Transportation Control Agency (DLLAJR) and were told to see someone in the office. We did as we were told and the ticket vendor was called to the office. We were then guided back to the counter, but we were then scolded and treated in a more impolite way. We returned to the DLLAJR official several times, with the result of receiving our money back from the scalpers in white, after a deduction of 20 percent. More disappointing though were the abusive words the ticket vendor used when it was clear that our money should have been returned.

We were improperly treated the entire time. We went home terribly disappointed. We had to cancel our trip to Salatiga.

We hope that our experience will attract the attention of local authorities, so we can safely go to Pulogadung Terminal once more.

We believe that many passengers have had the same bad experience as we had.

Name and address

known to the editor