PT Exertainment Indonesia apologizes

The management of PT Exertainment Indonesia would like to extend a sincere apology to the writer of the letter, who was charged additional membership payments after termination of the membership, as a result of a computer error.

Once this matter was fully investigated by our staff to confirm the error, the problem was promptly rectified.

The writer has received a full refund, as well as our apologies for the delay in this process while we investigated the problem and sourced appropriate documentation.

As a professional fitness center that is committed to providing the best quality services and facilities for our customers, we appreciate all feedback relating to our service.

JOHN FRANKLIN, Director, PT Exertainment Indonesia, Jakarta