Prompt service needed

Prompt service needed

Singapore Airlines has the highest flight frequency from
Jakarta to Singapore and vice versa. It has seven flights a day,
seven days a week. Even Garuda Indonesia has only four flights
daily to Singapore.

That is one of the reasons our company uses Singapore Airlines
(SA) as our preferred carrier for business trips. Its frequent
flights enable us to promptly attend meetings held in Singapore.
We cannot deny that the fares are higher than those of other
airlines, but after all it is a win-win situation.

Not infrequently, our company staff members must fly to
Singapore in a very narrow time frame. Reservations can be made
easily through any travel agent, and if the reservation is okayed
right away, there will be no problem; just tell the travel agent
to issue the ticket and all we have to do is go to the airport
and fly to Singapore.

However problems are encountered when the reservation is not
okayed or we are placed on a waiting list. For a same day
reservation, calling SA's reservation office on 5206881 or
5704422 won't help the situation. SA reservation staff will tell
you to call the SA office at Soekarno-Hatta Airport, because
their reservation system is closed and is handed over to the
airport system. Therefore, in order to change waiting list status
into an OK status, a request must be made to the SA office at the
airport. Three telephone numbers are available -- 5507130,
5507131 and 5507132.

Unfortunately, calling these numbers is irritating. First, it
is very difficult to get through to any of these numbers. Second,
after trying a number of times and finally getting through, you
will be served by an answering machine. Third, the answering
machine is not able to take messages because it will inform you
that the mailbox is full, and finally, after all these efforts,
no one can guarantee that you will get a seat.

I suggest SA improves their customer service and refrain from
applying double standards.

ADRIANUS HIYUNG TJUNG

Jakarta