I recently received from the UK a padded envelope size approximately 23cm x 13cm. It was delivered as addressed to my office. But I was requested to sign for it and pay an additional surcharge despite it being neither recorded nor registered.
I believe that this type of delivery is contrary to the Indonesian Postal Agreement. May I therefore ask PT Pos and Giro to advise why they surcharge an envelope which carries full postal costs.
The reason for this rather than an excuse would be appreciated.