Poor water supply

Poor water supply

During March 2001 the residents of Komp Taman Surya IV in
Cengkareng received a letter from water suppliers PT PAM
LYONNAISE JAYA (PALYJA), dated March 12, 2001 and signed by
PALYJA President Director Mr. Pierre Alla.

In his letter Mr. Alla apologized for the unstable (I would
call it poor) water supply to the Cengkareng area, explaining
that it was caused by private water operators destroying the
supply pipe valves in order to sell water to residents.

Mr. Alla also stated that PALYJA would commence a large scale
technical project to rectify this problem during March 2001 and
that PALYJA had prepared many water tankers to supply houses, to
ensure there was no shortage of supply.

On March 29 and March 30 my wife attempted to arrange for a
tanker to come to our house to supply water. After several dozen
phone calls she finally talked to a Mr. Cipto, supervisor at the
supply depot. He basically told her that he would not supply
water to our complex, they were too busy elsewhere and we would
have to survive.

When my wife questioned this and reminded Mr. Cipto of Mr.
Alla's commitment, he said: "Then talk to that French guy" (his
words not mine). So we tried to do just that.

However, after a fax message and a great many telephone calls,
it appears that either, Mr. Alla is too busy to worry about his
customers, or his staff are too afraid to tell him about the
calls.

We are now being forced to buy water from the private
companies Mr. Alla blamed for causing this problem.

It seems to me that despite the price of water continuously
increasing, the service remains at a poor standard. Even though
PALYJA has now become a joint venture, the poor standards of
customer service and responsibility still exist.

I would be grateful if Mr. Alla would contact me on 0818-
726639. I expect him to call himself, a member of his staff will
just waste even more of my time.

ALAN ROBSON

Jakarta