Poor service from

Poor service from
Telkomvision

I live in West Jakarta and have been using the Indovision
Satellite TV service for many years now. Although the service has
been reasonably reliable, Indovision has not provided multiple TV
points in my house. Today I received a message with an
explanation (Thank you, Indovision).

However, I am sure that I am not the first and only person
interested in this service, so how come that after all these
years Indovision still does not appear to be able to offer a
solution to this problem?

Recently, Telkomvision installed cable in our housing complex,
so I approached them for a cable connection. This was arranged
very quickly. I personally went through the trouble of installing
PVC conduit to run the cable into the house because I had seen
the poor quality of the installation at other houses in the
complex.

After connecting the cable to my TV, the reception was poor.
First, I can receive only 28 of 38 channels. Second, all channels
show a snowy, poor quality picture. Eventually it was established
that the level of signal provided on the cable was insufficient.
After this was established everything went quiet. Recently, even
the poor picture disappeared. I have been sending faxes to
Telkomvision but have received no response from them at all.

Many times I have read letters from your readers with
complaints about Kabelvision, and it appears to be the same story
everywhere. It is very sad to see that the people who are in this
business have very little understanding of the term "customer
service." They only pay attention when they can sign up a
potential new customer; after that it is all downhill.

J.A. van ZWIENEN
Jakarta