Poor consumer protection

Poor consumer protection

We bought a rice warmer -- a Young-ma magic jar -- at the
Continent Hypermarket in Kuningan, South Jakarta, in April.
Unfortunately the product broke after being used for one week.

Unable to contact the service center mentioned in the
product's guarantee card, we asked a representative of Continent
for the address of the service center. After an arduous and
lengthy process we were informed that the product could be
repaired at its distributor on Jl. P. Jayakarta in West Jakarta.

As the product was still under warranty, we brought it to the
distributor. It took nearly one month to repair the product.

Without checking the product, we just took it home. As soon as
we got home, however, we found that the condition of the product
was far different from its original. The front surface was
scratched as if it had been dropped or hit by a hard object.

When we checked with the distributor, we were told to ask at
the service center, which was said to be in charge of the repair
work. When we phoned the service center, we were told it was not
its responsibility. "Just ask for compensation from the people
you gave the product to, not me," was the answer.

We don't know where to go to now. An old adage says:
"Complaining about the loss of a goat in Indonesia, one will lose
a cow." This is due to the large amount of money spent to process
the complaint. What if we complain about the poor after-sales
service? Who knows...?

CIPTORINI

Tangerang, West Java