PLN's service

PLN's service

Recently I had a horrible experience with the 'service'
provided by state-owned electricity company (PLN). On April 1, I
reported a short circuit to PLN, and they sent a technician who
had no uniform and arrived on foot without any spare parts.

After I had bought the spare parts myself, he charged me Rp
75,000 for 10 minutes work. When I asked for a receipt he refused
and despite my repeated calls to PLN, nobody could provide me
with information about an official repair fee, nor the phone
number of a supervisor.

I was finally given the number of a private firm, a contractor
doing repair work for PLN. But when I called this company, I was
told that they hadn't sent anyone to my home. Besides, the fee
should have been about Rp 25,000, one third of the amount asked
by the mysterious repairman.

The above incident suggests the prevalence of some serious
irregularities in the concerned department and poor supervision.
I would appreciate PLN's accountability on this matter.

RELLA JOHAN

Bogor, West Java