PLN's disappointing service

From Koran Tempo

As a subscriber to state electricity company PLN in Kebon Jeruk, Jakarta, I paid my electricity bills from November 2003 to January 2004 at the monthly subscription rate of only Rp 39,130, because PLN officers had failed to keep regular records of power consumption.

PLN personnel came to my door only after my complaint and I was required to pay Rp 166,600 for the February bill. This amount meant a great loss to me as the load cost was raised, which would not have been the case if routine checks had been made.

Worse still, in March, my electricity bill was exactly the same as that in February, which was again due to late checks.

While I had to pay more for PLN's negligence, I could not demand compensation for my loss.

I would like to appeal that PLN provide compensation for its disappointing service, instead of only imposing fines for delayed payment or increasing its rates.

PAHLEPI TAUFAN Jakarta