Please clarify

Please clarify

We, the Foundation of Indonesian Insurance Consumers (YLKAI),
welcome the insurance claim payment by PT Asuransi Jiwa Manulife
Indonesia ("Manulife") to the heirs of the late Lt. Col. (Navy)
Paulus Tanuhandaru (customer). However, we have received a number
of questions from some insurance consumers about this unusual
claim payment, due to the fact that Manulife is yet to admit its
debt to the customer despite having paid the claim in full, plus
interest.

Therefore, as an information service for insurance consumers
in Indonesia, we would like Manulife to clarify the following:
1. If Manulife's payment to its customer is not intended as the
payment of a debt arising from the policy claim, is this payment
accountable both on a legal basis and on the basis of good
intent? We request that Manulife explain the fulfillment of what
obligation the payment has been made under.
2. If the payment is made only to avoid a ruling on the
bankruptcy of Manulife, which can be passed on it should it
refuse to make payment, as reportedly notified earlier to
Manulife by the judge hearing a bankruptcy case, please let us
know whether the judge divulged this information during the court
proceeding or out of court. YLKAI attended each official trial
session open to the public but never heard the judge say anything
to that effect.
3. If Manulife thinks that the information that the judge
divulged before the reading of the official verdict was in
violation of Law No. 14/1985, it can be concluded that this
information is illegal. Manulife should explain why it has made a
business decision of such importance on the basis of an illegal
and uncertain piece of information.

We look forward to, and give thanks, for the anticipated
response from Manulife.

EFLIN BUTAR BUTAR

YLKAI

Jakarta