Phone failure in Cibubur

We have been unable to make telephone calls for the past week though we can receive incoming calls.

When we reported this failure, we were advised that some 100 lines were down in our area and that the problem was being attended to. More than one week has since lapsed.

Now, we sometimes manage to get a dial tone, but when we finish dialing a number, nothing happens.

To add insult to injury, in the past few days, when we dial a number, a recorded message is heard advising us that our number has been temporarily disconnected because we failed to pay our bill. In fact we did pay our last bill amounting to Rp 835,256.- on Aug. 2, against receipt B 02582462. It was before the telephone broke down.

We made another report to Telkom, but now our telephone is still out of order.

We would like to know from Telkom when we can expect service to be restored.

F.A. VERMAAS

Cibubur, West Java