Permata Bank's biased service

Permata Bank's biased service

Until my relocation to Batam earlier this year, I had been
receiving monthly credit card statements from Permata Bank.

Unfortunately, once I informed Permata Bank of my new mailing
address, monthly statements were replaced by threatening phone
calls from the Permata Bank Collections Department. One such
phone call involved an employee calling me a pelacur, or
prostitute, and my family a keluarga brengsek, or good-for-
nothing family.

Even though I tried to express my concerns about unauthorized
transactions that may have taken place on my card without my
knowledge, the Permata Bank Credit Card Department and
Collections Department still refused to issue a statement. Such
requests were often met with angry responses from bank employees
insisting that I pay my bill, even without knowing what
transactions had been made.

Eight months have passed since I first requested a statement
to be delivered to my new mailing address. During this time, I
have only received two pieces of correspondence from the bank --
a replacement credit card in June and a warning letter dated Dec.
11, requesting that I pay my balance in full within seven days.
No explanation has yet been given by the bank regarding the
outstanding balance on my account.

It is hard to believe that companies are still doing business
this way in the year 2003.

FENTY HARYATIE

Batam