Perfection? Not at all!

Perfection? Not at all!

"Committed to Perfection" , that is the slogan which is
supposed to convince potential customers to subscribe to Indosat
Internet Services. Furthermore, Indosat wants the public to
believe that full customer satisfaction is maintained under all
conditions (see their Website!).

Eleven e-mails and seven (!) phone-calls to Indosat Customer
Support remained unsuccessful. For over two months I have been
facing difficulties in using the Indosat National Access Number.
Instead, I have to dial interlocal to Denpasar to get connected
to the Internet which causes high phone bills.

I had a similar problem with my second provider, Centrin Net,
but their customer-support-staff was immensely helpful and could
solve it within a few days.

I pay Rp 110,000 every month for the subscription fee to
Indosat. What do I get for this money? Incompetence and lack of
help!
Customer satisfaction often determines whether an internet
service provider succeeds or fails. Indosat, for sure, failed!

MICHAEL BEER
Amlapura, Bali