Parcel service

This is a response to the letter by Soekarno published in the Sunday issue of The Jakarta Post on Oct. 2, 1994, entitled Trauma due to parcel service.

As an international courier service company, UPS operates its services under the Convention for the Unification of Certain Rules, relating to international carriage by air. The terms and conditions of a customer's rights and liabilities are described on the UPS waybill.

As for our promotion in printed media, UPS stands behind its Worldwide Express Service delivery commitment with money back guarantee. If your UPS Worldwide Express shipment covered under the guarantee doesn't arrive on time, you are eligible to request a full refund or credit of your shipping charges.

In the event of lost goods, as declared by the LDI letter (Lost and Damage Inspection) issued by UPS, a customer may propose a claim which will follow the usual procedures as according to the UPS regulation for filing a claim.

On Aug. 23, 1994, we issued a LDI letter to inform you about your lost package. We also showed willingness to process your case by contacting and asking for your cooperation to settle the case but to no avail.

We completely understand that your package has immeasurable value to you and we are deeply sorry for what has happened to your package.

HENLY HENDARSIN

BD Manager

United Parcel Service

Jakarta