Parcel service

Parcel service

This is a response to the letter by Soekarno published in the
Sunday issue of The Jakarta Post on Oct. 2, 1994, entitled Trauma
due to parcel service.

As an international courier service company, UPS operates its
services under the Convention for the Unification of Certain
Rules, relating to international carriage by air. The terms and
conditions of a customer's rights and liabilities are described
on the UPS waybill.

As for our promotion in printed media, UPS stands behind its
Worldwide Express Service delivery commitment with money back
guarantee. If your UPS Worldwide Express shipment covered under
the guarantee doesn't arrive on time, you are eligible to request
a full refund or credit of your shipping charges.

In the event of lost goods, as declared by the LDI letter
(Lost and Damage Inspection) issued by UPS, a customer may
propose a claim which will follow the usual procedures as
according to the UPS regulation for filing a claim.

On Aug. 23, 1994, we issued a LDI letter to inform you about
your lost package. We also showed willingness to process your
case by contacting and asking for your cooperation to settle the
case but to no avail.

We completely understand that your package has immeasurable
value to you and we are deeply sorry for what has happened to
your package.

HENLY HENDARSIN

BD Manager

United Parcel Service

Jakarta