Palyja responds

In response to the letter published in The Jakarta Post on Nov. 5 titled Quality of drinking water declines, we would like to explain as follows.

On Oct. 31, the Palyja Service Unit Team in South Jakarta checked the customer's location and found the water was rather murky. The quality of water returned to normal (clean) after our team conducted a flushing operation. In the near future the company will do a wash-out in order to maintain the cleanliness of the water.

As regards to the rate increase, we can explain that the Jakarta governor, through decree No. 1401/2005, introduced automatic rate adjustment twice in 2005, which were effective as of the delivery of the March and September bills.

Last, we apologize for the inconvenience caused and we are committed to improving our services to our customers.

RATNA INDRAYANI, Public Relations Manager, Palyja, Jakarta