Overseas magazines subscriptions

I would like to recount my experiences of subscribing to two overseas magazines, namely Fortune and Time, the distribution of which are handled by Gunung Agung/NV Indoprom Co (Indonesia) LTD.

To my utter disappointment both magazines are delivered irregularly and erratically, by that I mean, I don't receive all the issues. Some are missing and others are delivered in a batch (several issues at the same time).

What is particularly annoying, especially with Time, is that late delivery means you can actually buy it at news stands (sure, for a higher price) at the actual publishing date, while the home delivery is way beyond that date. An international news magazine's local distributor must be aware of the value of speedy, reliable delivery!

I have complained several times about this matter, but it seems that if I want to have my magazines delivered, I have to call them every time. They have probably never heard of Customer Satisfaction, and I am amazed that they still are in the distribution business.

Thank you for the opportunity to air my complaint.

ERNST KATOPPO

Jakarta