Overseas magazines subscriptions

Overseas magazines subscriptions

I would like to recount my experiences of subscribing to two
overseas magazines, namely Fortune and Time, the distribution of
which are handled by Gunung Agung/NV Indoprom Co (Indonesia) LTD.

To my utter disappointment both magazines are delivered
irregularly and erratically, by that I mean, I don't receive all
the issues. Some are missing and others are delivered in a batch
(several issues at the same time).

What is particularly annoying, especially with Time, is that
late delivery means you can actually buy it at news stands (sure,
for a higher price) at the actual publishing date, while the home
delivery is way beyond that date. An international news
magazine's local distributor must be aware of the value of
speedy, reliable delivery!

I have complained several times about this matter, but it
seems that if I want to have my magazines delivered, I have to
call them every time. They have probably never heard of Customer
Satisfaction, and I am amazed that they still are in the
distribution business.

Thank you for the opportunity to air my complaint.

ERNST KATOPPO

Jakarta