On IDD

On IDD

Thank you for printing my letter (The Jakarta Post, Aug. 1,
1994).

Being impatient, I contacted 108 (directory information) to
find out who in Telkom could be contacted to find a solution to
my problem. I was advised to contact customer service, telephone
No. 5200107 which I did promptly.

Although my telephone line (5482996) "went through the 'death'
and rebirth" cycle for three more days, it has been working
properly since July 31. The customer service people called on
Aug. 1 to make sure things were O.K.

Mr. Nyoman, a Public Relations officer of Telkom and two
technicians called and came to my house to investigate on Aug. 5.

I would like to take this opportunity to caution your
readers--do not fix parallel telephones without the permission of
Telkom.

Seeing many of my friends had two (or more) parallel
telephones I too fixed a parallel telephone in my bedroom.

This was promptly disconnected by the technicians of Telkom
and my wife was informed that, if requested, Telkom would fix
parallel telephone connections.

I shall send a written request to Telkom and would advise your
readers who have one or more parallel telephone connections to
immediately obtain Telkom's permission if they have not done so
already.

Now I would like to really say "Viva Telkom."

R.Y. SAVUR

Jakarta