Olympus camera

I was impressed by an advertisement for the Olympus Camera in the National Geographic magazine. On Aug. 16, 1997, I therefore decided to buy a new camera (Trip XB3) at a nearby store, Amalia Photo, on Jl. Raya Pekayon No. 49, Bekasi, West Java.

In less than one month, I found that the camera's battery compartment could not be closed properly. On Sept. 9, 1997, I returned the camera to the store for necessary repair and maintenance. At the same time, I also submitted a warranty card as the camera is under a one-year warranty. Furthermore, my home phone number was also given to one of the store attendants for any contact she/he might need.

The store attendant promised that the camera would be ready in three weeks. However, I have so far been waiting for six weeks with no satisfactory explanation from Amalia Photo as to when the camera will be ready. I have also made a number of phone calls without satisfactory answers.

I therefore raise this issue to draw the attention of Olympus Camera to the quality of their camera. I really regret my choice. Both the camera and the way the store attendants of Amalia Photo served their customer were really a complete disappointment.

RAHMAWATI

Bekasi, West Java