Oh, my Samsung washing machine

Oh, my Samsung washing machine

I bought a Samsung WS-7000 washing machine from Carrefour in
November last year. The first time I tried to use the machine,
the drain and spin functions wouldn't work. I called the Samsung
Service Center and the next day they promptly fixed the problem.
I was satisfied with Samsung's service then.

But then about a month later the same problem occurred again
-- drain and spin, and I had to call in the service center to get
them to fix it again. The technicians came, fixed it and left
without telling me what was really wrong with the machine.

To my dismay, the washing machine broke down with the same
problem again a couple of weeks ago. And again I called in the
service center.

And now, for the fourth time, the Samsung WS-7000 broke down.
What's wrong? Well, the drain and spin functions.

Considering that I only used the machine once a week at the
most, I seriously think that I bought a factory-defective
machine.

Which raises the question of whether Samsung tests its
products first before putting them on the market. Doesn't it have
quality control?

I've tried to exchange the machine for a new one, but the
people at the service center wouldn't hear of it. Instead the
lady who took my complaint said that the technicians will be free
of charge. Well of course, since the product is still under
warranty. I shudder to think what will happen when the warranty
expires.

I really don't know what to do with the machine. Should I have
to test the drain and spin functions every time I want to wash
something?

Samsung Digit-all? Defect-all is more like it.

TANTRI

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