Nokia opens sales and service center

JAKARTA (JP): Nokia Mobile Phones Indonesia, a subsidiary of Finnish cellular phone manufacturer Nokia, opened its first authorized sales and service center in Indonesia and Southeast Asia yesterday.

The general manager of Nokia Mobile Phones Indonesia, Alexander Lambeek, said the operation of the Nokia Professional Center, located at the Golden Plaza office complex in South Jakarta, was facilitated by PT Bimasakti Usindo Persada under a franchise scheme.

Lambeek said Nokia planned to open similar centers in several large cities cross Indonesia, including Surabaya, Semarang, Bandung and Medan, in the next few months.

"The center offers the highest standard of customer care which Nokia continually supervises," Lambeek said.

He said the center provided all of Nokia's products and accessories for cellular phone operating systems in Indonesia, including Nordic Mobile Telephones (NMT), Advanced Mobile Phone Services (AMPS) and Global System for Mobile Telecommunications (GSM).

The center has technicians who have been trained by Nokia staff from Malaysia to professionally install car kits and repair cellular phones.

Lambeek promised that the center would repair any broken cellular phone in 30 minutes. If it was unable to fix the phone within that time, the center would lend a phone to the customer until their phone was repaired.

The president of Bimasakti, Hermes Thamrin, said workers from cellular network operators such as Telkomsel, Satelindo, Excelcomindo, Orbit-Mobisel and Komselindo would also have representatives at the center to help with queries.

He said the operators would instantly activate all cellular phones bought at the center.

"Customers can also choose their favorite subscriber identity module card number at the center," Hermes said.

Nokia ranks second in Indonesia behind Sweden's Ericsson in terms of product sales, but the company refused to disclose any sales figures. (jsk)