Nabila Florist

Nabila Florist

I am deeply disappointed by the service of Nabila Florist. On
Feb. 10, 2000, I ordered a floral wreath via facsimile to Canada,
where it was still Feb. 9 as Indonesian time is 15 hours ahead.

The flowers were to arrive in Canada on Feb. 10 in the
afternoon. Given the availability of facsimile, telephone and the
Internet, I did not quite understand the florist's employee's
explanations that two days were required for the delivery, i.e.
on Feb. 12. Do florists in Canada require one full day to find
flowers and another full day to arrange them? Anyway, I asked her
help to have the wreath delivered on time and offered her to send
a fax containing the address of the destination in Canada, but it
was rejected. I once ordered flowers at another florist's with
the same time span for delivery and the flowers arrived on time.

Meanwhile, I have inquired nearly everyday on the status of my
order. I have always received the same reply: "waiting for the
receipt from Canada". We have not been charged so far because of
the absence of the receipt. The employee has been trying to
convince me that the flowers have been received. By the end of
February, however, I only wanted to know about one thing. Was the
order for flowers really passed on to Canada and were the flowers
delivered according to it?

Will the florist immediately send us the receipt and charge
us? The experience has left me wondering how the florist dare to
place an advertisement on p.363 of the Yellow Pages saying that
the shop sends flowers to the whole world and how I can convince
my superior, a Canadian, that we are able and can be relied on to
carry out such a trivial task?

I am waiting for a response from the owner of Nabila Florist.

M. HANADI

Jakarta