My money lost in BCA

I am writing with regards to what may be becoming a popular crime in our current climate. My wife recently checked her BCA bank account to find that Rp 3,000,000 had been taken out by an unauthorized person or persons. She was extremely distraught as you can imagine.

I wonder how many other customers have already experienced this. Can it be nipped in the bud or is it too late?

I would like to know using your medium what the Managers of BCA propose to do about my wife's loss. The money was apparently taken out using an Internet banking facility which was also unauthorized.

MARTIN

Jakarta