More paying counters needed

From Sinar Pagi

Bank Dagang Negara (BDN) on Jl. Juanda needs to make more counters available for consumers to pay their monthly telephone bills, so that they need not wait for hours to take care of their business.

I came three times on three consecutive days only to find more and more people crowding the counter. The bank's officials had a difficult time serving all the people, and this made them lose their friendly attitude towards the impatient customers.

I would like to suggest that PT Telkom appoint more banks to be in charge of collecting telephone bills to avoid such a situation. The village chiefs' offices may also be assigned to receive the customers' bills.

I believe in this way, the customers will able to pay their bills and receive friendly treatment from the officials.

E.Z. BACHRUDIN

Jakarta