More on Satelindo service

More on Satelindo service

I refer to the letter by Mr. Amir Sidharta regarding the poor
service of Satelindo which appeared in this column on Oct. 11. I
fully agree with Mr. Amir on this point. Particularly over the
last six months, Satelindo's service has deteriorated completely.
I live in Citereup and have been a Satelindo subscriber for the
last several years (right from the day of its inception).

For the last week there has only been blank spots, and only
when I cross Cibubur do I get a signal. When I contacted
Satelindo's customer service office they simply said they are
having some problems that are being attended to. This happens
quite regularly and never has Satelindo made the effort to inform
subscribers by way of an announcement in the newspaper that they
are having a problem and it will take some time to rectify.

As mentioned by Mr. Amir, since we have used Satelindo for a
long time it is difficult for us to change to another service
provider overnight.

My sincere request to Satelindo is that they should not get
carried away and start ignoring customers, which will definitely
have a negative impact on them in the future, especially when
this industry has become very competitive.

Satelindo, please wake up before it is too late.

G.K. RAM

Jakarta