More on Kabelvision

More on Kabelvision

It was with a strange sense of relief that I read the letters
from Ong Hock Chuan and Melly Rindanaung regarding Kabelvision's
unacceptable service. I now realize that I am not a lone voice
crying in the wilderness!

For three years, I enjoyed an almost flawless broadband
Internet access through Indosat. I even encouraged my friends to
sign up. However, all this stopped three months ago when service
became very slow and I started losing connection on a regular
basis.

After numerous complaints (I called Indosat daily),
Kabelvision finally sent a technician to my house. He told me
that they didn't have enough technicians to fix all the problems
they had, so unless they got many complaints from the same area,
their response would be slow.

He diagnosed my problem as an upstream ranging failure, and
said that it would be fixed within a couple of days. A month has
passed and the problem still persists, although I admit I had one
week when access was inexplicably excellent.

Sad to say, Indosat are not blameless in this sorry tale.
They accept all of Kabelvision's excuses blindly. Faxes go
unanswered, and promises to call me back are never honored.
After three years, they cannot even get my address correct!

Indosat and Kabelvision, please get your act together and
significantly improve your service quality.

DAVE THOMPSON, Jakarta