More on Excelcom

Further to my letter Excelcom rip off, published in The Jakarta Post on April 19, I have been contacted by a representative from ProXL, Sylvia Napitupulu, by phone and then in person.

Sylvia told me that the company, PT Excelcommindo, will credit my account with the amount previously charged for a call that their UK partner alleged I had made, involving an amount of Rp 739,094.

The prompt attention to this matter has impressed me and I must thank Sylvia for her personal attention in this matter, and the general manager of Excelcom's customer service division, Wardhani Soedjono, who authorized the credit be posted to my next bill from Excelcom.

DAMERIA ULIBASA SITORUS

Jakarta