More Garuda grievances

As one of the more often than not disgruntled passengers of Garuda Indonesia who has been following with great awe Garuda's recent full-page new era advertisements apologizing for poor service, I was both amazed and dismayed to see Susan Scherer's recent letter regarding Garuda's "new policy" of not replacing lost or stolen tickets.

After checking with several reputable airlines, such as Qantas, that in fact do replace unused portions of stolen tickets, I also wish to ask Garuda management why they refuse to replace stolen tickets. It seems Garuda managers still pick and choose new procedures and policies in order to maintain Garuda's eminent position among the less desirable airlines of the world.

Come on Garuda! At least try to show a genuine attempt at improving your image with a proper ticket replacement or refund for that robbed woman. If you are just going to continue with delays, poor service, senseless policies and meaningless apologies, then shame on you, Garuda.

DOUGLAS LEURQUIN

Jakarta