More Garuda grievances

More Garuda grievances

As one of the more often than not disgruntled passengers of
Garuda Indonesia who has been following with great awe Garuda's
recent full-page new era advertisements apologizing for poor
service, I was both amazed and dismayed to see Susan Scherer's
recent letter regarding Garuda's "new policy" of not replacing
lost or stolen tickets.

After checking with several reputable airlines, such as
Qantas, that in fact do replace unused portions of stolen
tickets, I also wish to ask Garuda management why they refuse to
replace stolen tickets. It seems Garuda managers still pick and
choose new procedures and policies in order to maintain Garuda's
eminent position among the less desirable airlines of the world.

Come on Garuda! At least try to show a genuine attempt at
improving your image with a proper ticket replacement or refund
for that robbed woman. If you are just going to continue with
delays, poor service, senseless policies and meaningless
apologies, then shame on you, Garuda.

DOUGLAS LEURQUIN

Jakarta