Money problems at BCA

Money problems at BCA

I am a film director working in the advertising industry in
Jakarta. Originally from the United Kingdom, I have been resident
in Indonesia for just over a year.

I recently TT'd a large sum of money from my bank in London to
my bank in Jakarta. Several days later the money had not arrived
and I began investigating. LLoyds TSB assured me the money had
been sent. BCA assured me it had not arrived.

After several days of anxious phone calls, I was eventually
informed that the transfer had been rejected.

Astonishingly the money was not returned to sender as is
usual, but held in limbo whilst BCA's head office investigated
this mysterious rejection.

Three weeks after it commenced, BCA's head office completed
its investigation, discovered my branch had been in error and
offered to deliver my money to me at the prevailing exchange rate
-- considerably worse than it had been three weeks earlier.

Naturally I was hugely unimpressed by this and insisted they
return my money to my bank in London. It took them over a week to
do so.

This debacle has cost me several million rupiah, a great deal
of time, worry and inconvenience -- I still have to resend the
money -- and has made me realize that BCA has little regard for
ordinary customers, no sense of accountability and their customer
service standards are woefully inadequate.

KEVIN RYAN
Jakarta