Microsoft insists no faults with Xbox

TOKYO: Microsoft Corp.'s Japanese unit on Tuesday insisted there was nothing wrong with its new Xbox game console after receiving hundreds of complaints that the machine scratched game CDs and DVDs.

"We haven't had any reports that the scratches affected game playing," said Eiji Sakamoto, a spokesman for Text 100, the public relations agency representing Microsoft's Xbox division.

The company received 243 complaints in the 10 days since the release to Sunday, Sakamoto said.

The complaints prompted Microsoft to post a notice on its Japanese website late Monday stating that "the scratches are a phenomenon due to natural friction" and that it would not replace or repair the machines unless there was a problem actually affecting playback. --AFP