Merpati's Easy Flyer service

In response to a letter by Joseph Louis Spartz titled Merpati Airlines service, addressed to Merpati and published in The Jakarta Post on April 21, we would like to express the following:

On behalf of the management of PT Merpati Nusantara Airlines, we would like to extend our greatest apology to Joseph Louis Spartz for the inconvenience in our services both during the Jakarta-Bandar Lampung flight and with the Easy Flyer program, which is yet to be fully optimized.

The Easy Flyer service, which is provided to the members, is actually intended to provide greater comfort to frequent flyers of Merpati, one of whom is Joseph Louis Spartz. This service represents Merpati's appreciation to these loyal customers.

However, we are aware that there are still some shortcomings in the flight operations and other services under the Easy Flyer scheme because the company's condition is yet to be fully fit as a result of the ongoing keen competition in the aviation business. In addition, there are also other limitations, which are related to the factor of flight safety, which is the priority in our services.

JAKA PUSIYONO, GM. Corporate Secretary Merpati Airlines, Jakarta